Who we are and what this covers
PropSquare LifeSpaces Management Private Limited (“PropSquare”, “we”, “us” or “our”) provides facilities management services. This policy explains how we handle personal information when you visit propsquares.com, make an enquiry, request a resource, apply for a role or contact our team.
We decide how and why information collected for these activities is used. India’s Digital Personal Data Protection Act, 2023 (DPDP Act) calls an organisation in this role a Data Fiduciary. Reading this policy or browsing the website does not, by itself, give consent to every use of your information.
Our registered office is #302, 3rd Floor, Venkat Surabhi Plaza, Hitech City Main Rd, Surya Enclave, HITEC City, Hyderabad – 500081, Telangana, India. Our CIN is U74990TG2019PTC129763 and GSTIN is 36AAKCP3086A1ZI.
Other services and notices
- Residents and client-managed properties: where we handle information on behalf of a Resident Welfare Association, Management Committee or another client, the client’s notice and our agreement with that client govern that activity. Contact the relevant property team to identify the responsible organisation.
- PropSquare Field: staff using our mobile app should read the separate Field App Privacy Policy.
- Careers: our Careers link opens an external recruitment portal. Information you submit there is handled for recruitment, alongside the notices displayed by that portal.
- External websites: when you follow a link to a messaging service, a social network or another website, that service’s privacy terms also apply.
Information we collect
The information involved depends on how you interact with us. You do not need to submit an enquiry to read our public pages, though those pages use the cookies and analytics technologies described below.
Enquiries, resources and service requests
When you submit an enquiry, request a brochure or resource, or request access to client materials, you may give us your name, email address, phone number, organisation, designation, city, property details and service requirements. We also receive the messages you send and the materials you request.
When you submit a website form, we may also record the originating page, the submission time, your IP address and basic browser information so we can respond to your request and maintain website security.
Job applications
If you apply for a role, we receive the contact details, CV, employment history, qualifications, references and other application information you choose to provide through our recruitment portal or directly to us.
Browsing and usage information
When you visit our public pages, our website and authorised third-party analytics and marketing tools may receive technical and usage information such as your IP address, approximate location inferred from it, browser and device details, language, referring page, pages viewed, interaction patterns, cookie identifiers and campaign click identifiers. See Cookies and tracking for the purposes and available controls.
Please do not put Aadhaar or PAN numbers, bank or payment-card details, medical information or biometric information into our general enquiry forms. We do not ask for those details through these forms.
How we use information
We use information for the activity you request and for running the website:
- Responding to you: answering questions, preparing quotations and proposals, arranging site surveys and following up on service requirements.
- Delivering resources: sending a brochure, guide or other requested material and responding to related enquiries.
- Recruitment: reviewing applications and communicating with candidates.
- Website operations and security: operating our website, authenticating authorised access where applicable, and protecting the website against misuse or fraudulent submissions.
- Understanding website use: identifying which pages people visit and improving website navigation and performance.
- Advertising measurement: measuring whether visits and enquiries follow our digital marketing campaigns, and supporting audience measurement features where enabled.
- Legal and administrative needs: maintaining required records, responding to lawful requests and establishing, exercising or defending legal claims.
An enquiry or resource request should not be treated as permission for unrelated marketing. You can ask us to stop marketing contact using the details under Your rights and requests.
Consent and applicable law
Our website enquiry and resource forms display a Privacy Policy checkbox that starts unchecked and must be selected before submission. It relates to the request you make. Website cookies and analytics technologies are managed through your browser settings as described under Cookies and tracking.
Where consent is required, it must relate to the specified information and purpose. We may also need to handle information to comply with applicable legal requirements or another ground permitted by the law that applies to the activity. This policy is a notice about our practices; it is not a blanket authorisation for all processing.
India’s DPDP framework
The DPDP Act and the Digital Personal Data Protection Rules, 2025 have a phased commencement. As at this policy’s last update, the core provisions concerning notice, consent, processing obligations and individual rights are scheduled to commence eighteen months after the November 2025 notification. References here to those statutory rights apply when the relevant provisions are in force and applicable. You can contact us with a privacy request now.
Withdrawing consent
Contact our Grievance Officer if you want to withdraw consent for a use of information you have provided. Tell us which use you want to stop. Withdrawal does not affect processing that was lawful before withdrawal, and records may still need to be kept where the law requires it. We will explain if your request means we cannot complete an enquiry, application or service you requested.
For browser tracking, the available controls are described under Cookies and tracking.
Who receives information
We do not sell your personal information. We share personal information only with service providers and partners that support our operations for the stated purposes, or where required by law.
Categories of service providers
- Website hosting and cloud infrastructure providers: hosting our website and operational systems.
- Business communication and CRM providers: handling email correspondence, recording service enquiries, and managing client and prospect communications.
- Recruitment platform providers: receiving and managing job applications submitted through our Careers portal.
- Professional advisers: legal, accounting, audit, tax or other professional advisers where needed.
Analytics and advertising partners
We use third-party web analytics and advertising-measurement partners to understand website traffic, improve page performance and measure the effectiveness of our digital campaigns. Embedded third-party content (such as interactive maps or web fonts) may also receive standard browser connection information when loaded. The tracking section explains how these technologies work and how you can control them.
We may also disclose information where required by law or a lawful request, to protect rights or safety, or in connection with a business transfer subject to applicable requirements.
Where information is processed
Our primary website hosting infrastructure is located in India. Service providers supporting business communications, recruitment, customer relationship management, analytics and advertising measurement may process or store information in India or in other jurisdictions where they operate.
Where personal information is processed outside India, transfers are conducted in accordance with applicable Indian law, including the DPDP Act and any restrictions notified by the Central Government of India from time to time. You can ask our Grievance Officer about the arrangements relevant to your information.
How long information is kept
Retention depends on why the information was collected, whether the enquiry or relationship is ongoing, and any legal record-keeping or dispute requirements:
- Enquiries and correspondence: retained for as long as needed to respond to your request, manage ongoing follow-up or a resulting service relationship, and meet applicable record-keeping obligations.
- Applications: retained for the recruitment process, any agreed further consideration, and employment record requirements if you join us.
- Security and operational records: retained as needed for website administration, security and applicable legal requirements.
- Analytics and advertising records: retained according to the retention settings and policies of the relevant analytics or advertising service. Browser cookie expiry is separate from the retention of information already received by a provider.
Contact us to ask about retention of a particular record or to request deletion. We will assess the request, including any information we must retain by law, and explain relevant limits. The cookie durations below describe storage on your device; they are not a promise that all associated records are erased when a cookie expires.
Protecting information
We maintain reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure or destruction, including encrypted connections (HTTPS) and access controls for internal systems.
No website or transmission method can guarantee absolute security. If you suspect misuse of information you have shared with us, contact our Grievance Officer. Where a personal data breach requires notification, we will notify the affected people and relevant authorities as required by the law then in force.
Cookies and tracking
Cookies are small files stored by your browser. Similar technologies include browser storage and measurement tags or pixels, which record information when a page loads or an interaction occurs.
Managing cookies: Analytics and campaign-measurement technologies run on our public pages when you visit. Accepting an enquiry form’s Privacy Policy checkbox applies to the form submission itself; you can control or block browser cookies and tracking scripts through your browser settings as described below.
Types of cookies and technologies we use
| Category | Purpose | Typical duration |
|---|---|---|
| Strictly necessary cookies and storage | Support core website functionality, security, session continuity and interface preferences | Session-based or short-term duration; local preferences remain until cleared |
| Analytics and performance cookies | Count visits, understand which pages are most useful, and help us improve website navigation and performance | Session-based up to 2 years (subject to browser limits) |
| Advertising and campaign measurement | Measure the effectiveness of our digital marketing campaigns across search, social and online platforms, and support campaign attribution | Session-based up to 1 year |
| Third-party embedded content | Deliver embedded maps, web fonts or external resources, which may read or set cookies on the provider’s own domain where your browser allows | Varies by provider and browser settings |
Your current controls
- Browser controls: most browsers let you block or delete first-party and third-party cookies, clear local storage, or enable tracking protection and script-blocking controls. Clearing cookies alone does not erase information already shared or prevent new cookies on a later visit unless cookies or scripts remain blocked. Blocking strictly necessary cookies may affect certain interactive website features, while general enquiry forms do not require advertising cookies.
- Advertising and analytics opt-outs: major search, analytics and social advertising platforms provide account-level ad personalisation controls and browser opt-out tools within their privacy and account settings.
- Privacy requests: contact our Grievance Officer about information already shared or to raise a concern.
Your rights and requests
You can contact us to ask about your personal information, request a correction or deletion, withdraw consent, stop marketing contact or raise a complaint. Use the subject “Privacy request” and describe your request and the interaction it relates to. Where possible, write from the email address you originally used. Do not attach identity documents unless we ask for information needed to verify the request.
We may need to confirm your identity before disclosing or changing personal information. We will explain if a legal obligation or another applicable limit prevents us from carrying out all or part of a request.
The DPDP Act provides rights to a summary of personal data and processing, information about sharing, correction and erasure, grievance redressal and nomination of another individual in the event of death or incapacity. These statutory rights apply when the relevant provisions commence and where their conditions are met. Other rights may apply under the law relevant to your circumstances.
Please first raise a concern with our Grievance Officer. Where applicable law provides an escalation route, you may contact the relevant authority. The DPDP Act provides for complaints to the Data Protection Board of India, subject to commencement of the relevant provisions and the requirement to first use the organisation’s grievance process.
Children and young people
Our website is intended for adults making business enquiries or applications. We do not ask children under 18 to submit personal information and do not provide a parental-consent process through our general forms.
Public-page tracking does not verify a visitor’s age. If you believe a child has provided information, contact our Grievance Officer so we can investigate and address it, including deletion where appropriate.
Contact our Grievance Officer
For a privacy question, a request about your information or a complaint, contact:
Mohammed Fayaz Uddin
Grievance Officer, PropSquare LifeSpaces Management Private Limited
- Email: admin@propsquares.com
- Phone: +91 62819 51110
- Post: #302, 3rd Floor, Venkat Surabhi Plaza, Hitech City Main Rd, Surya Enclave, HITEC City, Hyderabad – 500081, Telangana, India
We aim to acknowledge requests within 72 hours. The time needed to resolve a request depends on its nature, identity checks and applicable legal requirements. This acknowledgement target is separate from a statutory response deadline.
This policy is published in English. Contact the Grievance Officer if you need language assistance or a copy in another language; we will discuss what can be provided.
Service enquiries can be sent to sales@propsquares.com.
Changes to this policy
We update this page when our practices or applicable requirements change. The last-updated date at the top identifies the latest revision. Where required, we will provide further notice or seek consent for a change in how personal information is used. Continuing to browse the website does not itself give consent to a new purpose.