A ready-to-use service-level and KPI matrix you can attach to any facility management contract so expectations and penalties are clear from Day-1.
What’s inside
- Sample SLAs for housekeeping, security, MEP and helpdesk
- KPI definitions with target values and measurement methods
- An escalation matrix template
- A monthly review scorecard format
Who it’s for
Managing committees and procurement teams drafting or renewing an FM contract who want measurable accountability built in.
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