A ready-to-use service-level and KPI matrix you can attach to any facility management contract so expectations and penalties are clear from Day-1.

What’s inside

• Sample SLAs for housekeeping, security, MEP and helpdesk
• KPI definitions with target values and measurement methods
• An escalation matrix template
• A monthly review scorecard format

Who it’s for

Managing committees and procurement teams drafting or renewing an FM contract who want measurable accountability built in.

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